Refund & Return Policy for Xpressparts India

1. Return Eligibility

Returns are accepted only under the following conditions:

• The product received is damaged during transit.
• You received an incorrect product.
• The product has a manufacturing defect.
• The return request is submitted within 7 days of receiving the order.
• The product is unused, uninstalled, and returned in its original packaging with all accessories and invoice.

2. Non-Returnable Products

Returns or refunds will not be accepted for:

• Used or installed products.
• Products damaged due to improper handling or misuse.
• Products with missing original packaging or accessories.
• Custom or special-order products.
• Products returned after the eligible return period (7 days).

4. Replacement Policy

Eligible products may be replaced if:

• The wrong product was delivered.
• The product has a verified manufacturing defect.
• The product was damaged during shipping.

Note: Replacement is subject to stock availability. Customer-requested exchanges: If a customer requests an exchange for reasons other than a wrong, damaged, or verified defective product, the exchange will be subject to product availability and all applicable shipping charges will be borne by the customer.

5. Refund Policy

Refunds will be processed only after the returned product has been received and inspected by our quality team.

If approved:

• Refunds will be processed through the original payment method.
• Processing may take 5–7 business days after approval.
• Shipping charges (if applicable) are generally non-refundable. For approved customer-requested returns, 75% of the eligible product amount will be refunded. The remaining 25% will be retained towards processing, handling, packaging, and other applicable costs.

6. Order Cancellation

• Orders may be cancelled before dispatch.
• Once an order has been shipped, cancellation may not be possible.
• Bulk and custom orders cannot be cancelled after production or dispatch has started.

8. Shipping Charges for Returns

• All return shipping charges are to be borne by the customer. The customer is responsible for the shipping cost of sending the product from their address to Xpressparts India. For exchanges, the customer is responsible for both shipping costs: Customer's address → Xpressparts India Xpressparts India → Customer's address Xpressparts India will not bear or reimburse return or exchange shipping charges.