Refund & Return Policy for Xpressparts India

At Xpressparts India, customer satisfaction is important to us. We are committed to providing quality EV scooter spare parts and accessories. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only under the following conditions:

The product received is damaged during transit.
You received an incorrect product.
The product has a manufacturing defect.
The return request is submitted within 7 days of receiving the order.
The product is unused, uninstalled, and returned in its original packaging with all accessories and invoice.

2. Non-Returnable Products

Returns or refunds will not be accepted for:

Used or installed products.
Products damaged due to improper handling or misuse.
Products with missing original packaging or accessories.
Custom or special-order products.
Products returned after the eligible return period (7 days).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

While submitting your request, please provide:

Order ID
Invoice copy
Product images
Images of the outer package
A short video (if required)

Our team will verify the request before approving a replacement or refund.

4. Replacement Policy

Eligible products may be replaced if:

The wrong product was delivered.
The product has a verified manufacturing defect.
The product was damaged during shipping.

Note: Replacement is subject to stock availability.

5. Refund Policy

Refunds will be processed only after the returned product has been received and inspected by our quality team.

If approved:

Refunds will be processed through the original payment method.
Processing may take 5–7 business days after approval.
Shipping charges (if applicable) are generally non-refundable unless the error was from our side.

6. Order Cancellation

Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible.
Bulk and custom orders cannot be cancelled after production or dispatch has started.

8. Shipping Charges for Returns

If the return is due to our mistake (wrong product or verified manufacturing defect), return shipping will be borne by Xpressparts India.
If the return is due to any other reason, return shipping charges may be borne by the customer.